a store because something caught your attention in the window, and absolutely no one bothers to tell you what they sell, they limit themselves in the best of cases to saying hello; you enter, see and simply leave without any experience, unless you are the one asking prices, sizes and others. Watch out!! Every contact with the client or prospect is an opportunity to generate VALUE and EXPERIENCE, to tell them who you are and why they should buy from you. I repeat, this applies to any business: medical office, aesthetics, consultants, lawyers, software, restaurants, hotels, etc. Service, Attention, Warmth. Although this element sounds obvious to you, sadly it is the one that is most lacking in companies and businesses.
You must offer a REAL welcome to the client or prospect, and with this I speak of stopping what you do, to dedicate time to that person with all your senses focused on it. What could be more important than welcoming a new or regular customer? In a business? Simply NOTHING is more important. And take care that Gmail Email List the person you hire to attend, if you do not do it yourself, is clear about this element. You can only achieve a "unique experience" by making people "feel" that you matter to them, that you like them to visit you, to ask you questions, to ask you questions. Remember that attitude is everything in business. Always offer warmth and a welcoming smile. Without this element, your customers only buy from you until they find someone who offers them the same... but with warmth. Induction Once they buy from us, we forget that the show must go on, that is, we forget about the customer.
Never do this! You must have the same care and attention with him after he buys you, always offer post-sale information, depending on what you sell, offer an induction to the product, do not abandon it to its fate, make sure that they get the most out of it. Example: If you are a Consultant, provide a simple process of how your consultancy works and what they should expect from it, as well as how they can get more out of it. If you have a pastry shop, give the customer recommendations on how to best store their cake after buying it, at what temperature it is ideal to store it, how long they can keep it refrigerated, etc. The idea is that they feel that you "take care" of them and that you care that what they acquire with you bears the label of "commitment" on your part.